Shipping Policy

At Bitminingshop.com, we are committed to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the key details regarding order processing, delivery times, shipping costs, and tracking to ensure you are fully informed about the shipping process.

Order Processing Time

Processing Time: After placing your order and confirming payment, all orders are typically processed within 1 to 2 business days. Orders placed on weekends or public holidays will be processed the following business day.
Order Confirmation: Once your order is confirmed, you will receive an email notification confirming your purchase. A second email will be sent once your order has been dispatched, including tracking information if available.

Please note that delays may occur during periods of high demand or during holidays, but we strive to ensure that every order is shipped as quickly as possible.

Domestic (Local) Shipping

Delivery Time: For orders shipped within Indonesia, the delivery time is typically 2 to 3 business days. However, the delivery time may vary depending on the destination, local couriers, and any unforeseen circumstances.
Shipping Cost: We offer free shipping on all domestic orders, no minimum purchase required. This is applicable for all locations within Indonesia.
Shipping Partners: We use reliable and trusted local couriers to handle your shipment, including J&T Express, TIKI, and JNE. Depending on the destination and package size, we will choose the most efficient and cost-effective courier.

Delivery Zones: We ship to all areas within Indonesia, including major cities, towns, and remote regions. If you are unsure whether we deliver to your location, feel free to contact our customer support team for confirmation.

International Shipping

Delivery Time: For international shipments, the delivery time typically ranges between 5 to 7 business days. However, delivery times may vary depending on the destination country, shipping carrier, customs clearance processes, and local regulations.

Please note that international deliveries may experience slight delays due to customs inspection or other factors beyond our control.
Shipping Cost: We provide free shipping on all international orders. No additional shipping charges will be applied during checkout.
Shipping Partners: For international shipping, we partner with trusted global couriers such as DHL, FedEx, and EMS. These carriers are well-known for their reliability and timely delivery worldwide. The specific courier used will depend on your location and the shipping method selected.

Countries We Ship To: We offer international shipping to most countries worldwide. If your country is not listed or you encounter any issues during checkout, please contact our customer support team to discuss alternative shipping options.

Order Tracking

Tracking Information: Once your order is shipped, you will receive an email with tracking information. This email will contain the courier’s name and the tracking number associated with your order.
Tracking Delays: It may take up to 24 hours for the tracking information to update in the courier’s system after your order has been dispatched. If your tracking information is not updating or if you have concerns about your shipment, please reach out to our support team for assistance.
Tracking Access: You can track your order directly from the courier’s website using the provided tracking number or visit our “Track My Order” page on Bitminingshop.com for quick access.

Shipping Restrictions

P.O. Box Deliveries: We are unable to ship orders to P.O. Boxes. Please ensure you provide a valid street address at checkout to avoid delays.
Customs Duties and Import Taxes: For international orders, please be aware that your shipment may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the customer and will be collected by the shipping carrier or customs authorities upon delivery.

We recommend checking with your local customs office for detailed information about potential import duties or taxes that may apply to your order.
Restricted Countries: Due to shipping restrictions, we may be unable to deliver to certain countries or regions. If you encounter any issues while placing an order, please contact our customer service team, and we will assist you in finding a solution.

Delivery Delays and Exceptions

While we aim to fulfill and ship all orders in a timely manner, there are certain factors beyond our control that may result in delays:

Customs Processing: International orders are subject to customs inspection, which can sometimes cause delays. Customs regulations and clearance times vary by country.
Weather and Natural Disasters: Severe weather, natural disasters, or unforeseen events may disrupt transportation and cause delays in shipping. While we cannot control such events, we will keep you informed about any significant delays.
Carrier Delays: Shipping carriers sometimes experience delays due to operational issues, high shipping volumes, or unforeseen circumstances. If your shipment is delayed, we will work closely with the courier to resolve the issue and keep you updated.

If you notice any significant delays beyond the expected shipping time frame, please contact our customer support team, and we will assist you in resolving the issue.

Contact Us

If you have any questions or concerns regarding our shipping policy or if you encounter any issues with your order, please don’t hesitate to contact our customer support team:

Email: shipping@bitminingshop.com
Phone / WhatsApp: +62 821 6062 1955
Business Hours: Monday – Friday, 09:00 AM – 6:00 PM (GMT+7)

We are here to help and ensure that your mining hardware reaches you quickly and securely.

Thank you for choosing Bitminingshop.com. We appreciate your business and are dedicated to providing you with a reliable and smooth shipping experience.